Business Process Outsourcing (BPO)

Business Process Outsourcing (or BPO ) refers to a decision to sub-contract some or all non-core processes. The main motive for Business Process Outsourcing is to allow the company to invest more time, money and human resources into core activities and building strategies, which fuel company growth. Managers, in fact, don’t need to justify outsourcing. They might even have to justify work done internally, that could easily be outsourced.

The global market today is highly competitive and ever-changing. A company must focus on improving productivity and yet, cut down costs. Therefore, a lot of tasks that use up precious time, resources and energy, are being outsourced. BPOs, or the units to which work is being outsourced, are flexible, quicker, cheaper and very efficient. Today’s global economy demands that organizations create enterprise-wide business process outsourcing strategies.
The high-value BPO solutions EDS delivers can help our clients chart a clearer course to drive operational and organizational efficiency, business process integration, application integration–and, of course, cost savings. EDS is a trusted adviser, bringing to bear our considerable BPO expertise and technology to create value for you.
Our BPO clients focus on their strengths, and let us worry about the rest. We bring the discipline and process experience of an outside expert to their business, freeing our clients to concentrate on their core competencies. We’re one of very few companies able to deliver the full spectrum of value. EDS is uniquely positioned and has the capabilities to deliver the most value from BPO solutions, including:

Domain expertise – delivering subject-matter expertise, compliance and controls, and innovation.

Process excellence – bringing continuous improvement, and reengineering to global and industry standards and best practices.

Labor savings and productivity – offering Best ShoreSM delivery, operating metrics, service-level agreements and governance.

Technology application – including best of breed, proprietary and commercial applications, effective architecture, and world-class alliance partners as Sun, Cisco, Oracle and others.

Scale and leverage – Services delivered via a global secure network, capacity management and reusable solutions.

BPO is in our blood. It’s our 40-plus-year heritage of business and technology solutions transformed through process improvement and the application of technology. We were delivering these solutions before they were even called business process outsourcing.

And we have the proof to back up our claims. EDS processes more than 200 million multi-channel customer contacts annually. We are the world’s third-largest check processor and third-party bank credit card processor. EDS is the world’s largest provider of Medicaid and Medicare process management services – touching more than 59 million lives.